POLICIES

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To ensure that we are able to deliver high quality services, please take a moment to review our policies.

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     Please leave any unnecessary guests at home. This is a relaxing space for our guests, including you. We reserve the right to reschedule your appointment due to any disruptive guests. Children must be supervised due to safety concerns.

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           We kindly ask that clients arrive 5 minutes prior to their scheduled appointment.

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​For appointments scheduled under 30 minutes, 5 minutes tardy is considered a no show.

For appointments scheduled over 30 minutes, 15 minutes tardy is considered a no show.

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           Late clients may be subject to losing their drying time or may be rescheduled and/or charged no show fee due to tardiness.

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           We ask that clients give us at least 24 hours notice for cancellations/reschedules.

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In the occurrence of a late cancellation/reschedule/no show 50% of all services scheduled will be charged to the card on file. 

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           We require a card on file for all new clients and those with a no show history or last minute reschedules.

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        Deposits made online are non-refundable. Your deposit stays on your account for a future appointment or is used for your no show/ late cancellation fees in the occurrence of a no show/late cancellation. 

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        FEES

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           We charge a 3% convenience fee for credit card transactions.

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We do this to recoup our losses sustained from processing fees from your credit card companies. We are a small business and we do not make a profit from this service charge. You are welcome to pay for your services in cash or debit card to avoid this minor fee. ​

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      OTHER

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           Temper tantrums/rude behavior are not tolerated.

 

We reserve the right to end our professional relationship with you as we see fit to preserve our sanity and happiness

in our chosen field of expertise. 

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           ALL appointments are subject to change when your stylist is ill or has an emergency. We will do our best to accommodate you the best we can.

 

         ALL pricing is subject to change depending on service time, product usage, and economic changes. If you have long and/or thick hair, plan for higher final prices due to extra product and time usage.

 

           ALL services and purchases are final and non-refundable. If you are unhappy with your services or product, please contact us within a week of receiving services or product so we can rectify the situation.​​ We are unable to take back any opened or used products.

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